Payments for Purchases
Methods of Payment
There are multiple online payment methods which can be chosen. One must always use one's own card or other payment mechanism to settle the due amounts to Tokyobay.
In the event of a dispute in the payment, Tokyobay reserves the right to take actions of recourse, including but not limited to recovering the amounts from the recipient of the order.
Out of Stock Items
There could be rare instances where the product you require is not available at the time of fulfilment. In such cases Tokyobay reserves the right to substitute with a similar product or notify you and discuss possible alternatives.
Product Notes and Tags
Users must mandatorily pay attention to the notes and tags on the site which provide important details of the deliverability, lead time and limitations of certain products. Tokyobay will not be liable to action or meet the expectations in the event any orders are placed without considering such published information.
Tokyobay is unable to guarantee a specific time of delivery but will endeavour to ensure that all deliveries are completed before 06.30 pm everyday. In the event of a delay, a Customer Care agent will be in touch with the recipient to inform of the delay.
Certain orders maybe delivered by our business partners. The responsibility of the quality of the delivery lies with our business partners, however, we will intervene in the event of an issue.
It is the customer's responsibility to ensure that there is a party available to accept the order at the point of delivery.
Orders may be cancelled by the customer only. Further, only orders where processing has not commenced can be cancelled. In the event the order processing has commenced, Tokyobay reserves the right to refuse cancellation completely or agree to a cancellation where you will receive only a partial refund. Any production or purchase costs incurred at the time of receiving the cancellation request would have to be recovered from the customer.
After Sales Service
Defective/ Damaged Items
Electric items are non returnable once sold under any circumstance. (Tokyobay provides brand new original parts only). For items other than electrical items, If the item is defective, it should be reported within 02 days of receipt of the product. Such complaints should be directly lodged through the Tokyobay email. Upon receipt of the complaint, Tokyobay will arrange to collect and scan the product. In the event that it is revealed during the quality scan that the product has been tampered with or misused, thus causing the defect, there will be no compensation provided. However, if the item is found to be defective, a replacement/ similar product/ refund will be offered.
Returning of Items
In the event that you wish to return an item for any reason other than a defect/ damage, Tokyobay reserves the right to refuse acceptance of such returns. Should you wish to make a complaint, such complaints should be directed to the Tokyobay email.
This Agreement shall be governed by and construed in accordance with the Laws of Sri Lanka and in the event any dispute or difference arising between the Parties in connection with or arising out of this Agreement such dispute or difference shall first be discussed among the Parties in a spirit of mutual co-operation. In the failure to resolve any disputes the aggrieved Party shall have the right to pursue and/or initiate action in a court of competent jurisdiction within Sri Lanka.